Terms and conditions

1. About these terms

These terms apply to services supplied by Secret Lair Labs (Evil) Pty Ltd, ABN 98 607 247 923, trading as HypeID (“we”, “us” or “our”).

They cover our website, hosting, email, domain services and other services we agree to provide.

Your order, accepted quote or service agreement describes what you are purchasing, its price and any additional conditions. We will make applicable service conditions available before you purchase.

If another business or brand in our group supplies a service, your order or agreement must identify that supplier and the terms that apply.

2. Your rights under Australian law

Our services come with rights and guarantees under the Australian Consumer Law and other applicable laws.

Nothing in these terms excludes, restricts or modifies a right, guarantee or remedy that cannot lawfully be excluded, restricted or modified. This includes any entitlement to a refund, cancellation, compensation or other remedy required by law.

3. Orders and service setup

Please check the details of your order, including domain spelling, contact information, selected services and billing period.

An order is subject to availability, eligibility requirements and any checks reasonably required to supply the service. We will confirm when your order has been accepted and explain any further information or action needed.

Payment alone does not confirm that a domain has been registered or a service is ready to use. We will notify you when setup is complete.

If we cannot supply an ordered service, we will explain the issue and refund any payment for the service we cannot provide.

4. Prices and payments

Prices are in Australian dollars and include GST unless expressly stated otherwise.

Your order or quote identifies the price, billing period and payment due date. Monthly and annual billing are separate payment options. Annual billing does not include a discount unless your order expressly provides one.

Additional work or charges will be explained and agreed before they are incurred.

Where you authorise recurring payments, we may charge your selected payment method for the agreed service and billing period. Any automatic renewal arrangement must be disclosed when you order.

Please keep your billing details current. If you believe an invoice is incorrect, contact us promptly so we can investigate.

5. Renewals and price changes

Your order or customer portal will identify your service period and whether automatic renewal applies.

We will provide reasonable advance notice of changes to recurring prices or material service conditions. Changes will generally take effect at the next renewal rather than during a prepaid service period.

If you do not accept a proposed change, you may cancel the affected service before the change takes effect without an additional cancellation penalty.

Domain renewal deadlines can be earlier than the expiry date shown for the domain. Please follow the deadline in your renewal notice.

6. HypeID hosting and email

Your selected plan identifies your hosting account’s storage and other resource allowances.

Website files, email and other account data share the account’s storage allowance. An allowance of 5GB, for example, means 5GB for the account as a whole, rather than 5GB for each mailbox.

Where unlimited mailboxes are included, you may create mailboxes within the account’s storage and other technical limits. “Unlimited mailboxes” does not mean unlimited storage, sending capacity or computing resources.

You may use a domain registered with another provider. You must own or be authorised to manage that domain and arrange the DNS changes needed for the service.

If your usage approaches or exceeds a plan limit, we will discuss practical options with you. We will not move you to a more expensive plan or change your price without your agreement. Technical limits may affect service operation before an upgrade is completed.

7. Support and separately quoted work

HypeID hosting includes personal assistance with the hosting service, domain and DNS settings, and mailbox administration.

Unless expressly included in your order, website design or development, substantial migrations, Microsoft 365 services and other project work are separately quoted.

Contact us if you are unsure whether a task is included. We will explain any proposed charge before doing chargeable work.

We aim to respond promptly and keep you informed. Unless expressly agreed, support does not include a guaranteed response or resolution time, continuous monitoring or 24-hour availability.

8. Domain names

A domain registration provides a licence to use the domain for a specified period, subject to the applicable registry and registrar rules. It does not give permanent ownership of the name.

You must provide accurate registrant information, have authority to apply for the domain and continue to meet any eligibility requirements.

We will register a domain in the intended registrant’s details, as authorised by you. Please tell us promptly if those details change.

Domain availability and pricing may change before registration is completed. Premium domains, restoration services and some transfers may have different prices. We will seek your agreement before incurring charges beyond your accepted order.

Registration, renewal, transfer, suspension and cancellation are subject to the applicable registry and registrar conditions, which will be made available where relevant.

Domain transactions may be difficult or impossible to reverse once submitted. Refunds depend on the applicable rules and your legal rights, including any available cooling-off entitlement.

Cancelling hosting does not automatically cancel a domain registration or its renewal arrangement. Tell us which services you wish to cancel.

9. Your account and responsibilities

You are responsible for:

• Providing accurate contact and billing details.
• Keeping passwords and other access credentials secure.
• Using available security measures, including multi-factor authentication where supported.
• Ensuring you have authority to provide instructions and upload content.
• Keeping website software you control reasonably up to date, unless maintenance is expressly included.
• Letting us know promptly about suspected unauthorised access or service problems.

We may verify your identity or authority before acting on sensitive requests.

10. Acceptable use

You must not use our services for unlawful activity, infringement of others’ rights, phishing, malware, unauthorised access, unsolicited bulk messaging or other activity that materially threatens systems or users.

You must not deliberately interfere with another customer’s service or bypass technical restrictions.

If a problem occurs, we will normally contact you and provide a reasonable opportunity to address it. We may restrict affected services immediately where reasonably necessary to respond to an urgent security threat, unlawful activity or a binding legal requirement.

Any restriction will be proportionate to the issue. We will explain the reason and steps needed to restore service as soon as reasonably practicable, unless legally prohibited.

11. Availability, maintenance and third-party services

We use third-party infrastructure and service providers to deliver some services.

Maintenance, network faults and other incidents can interrupt service. We will take reasonable care in supplying our services and provide information about material interruptions where practicable.

Unless your order includes a specific service-level commitment, we do not promise uninterrupted or error-free operation.

Using a third-party provider does not remove our responsibilities to you under your agreement or applicable law.

12. Backups and data

Your order or service description will identify any backup service expressly included.

Backup availability, retention and restoration capabilities vary. Do not assume that every file or message can be recovered from every point in time.

We recommend keeping an independent copy of important data. This recommendation does not remove any responsibility we have for an agreed backup service or under applicable law.

Before cancellation or migration, arrange the export of data you wish to retain. We will explain available assistance, any agreed charges and the applicable deletion timetable before removing account data following termination, except where urgent action is legally required.

13. Cancellation and refunds

You may request cancellation through your customer portal, where available, or by contacting us.

We will confirm the affected services, cancellation date and any steps needed to preserve or transfer your data.

Any minimum term or change-of-mind refund conditions must be disclosed before purchase. We will not impose an undisclosed cancellation fee.

Refunds for unused prepaid service are assessed under the conditions disclosed with your order and applicable law. This does not limit remedies available where a service fails to meet a consumer guarantee or we breach your agreement.

Domain registration and renewal fees are considered separately because the relevant registry or registrar may already have processed the transaction.

14. Cancellation and prepaid fees

You may request cancellation through your customer portal, where available, or by contacting us. We will confirm the affected services and cancellation date.

If you cancel because you change your mind or no longer require the service, upfront payments—including unused portions of monthly or annual fees—are non-refundable unless we approve an exception in writing.

This does not affect any refund or other remedy required by law, any applicable domain cooling-off entitlement, or a refund due where we cannot supply the agreed service.

Cancelling hosting does not automatically cancel separately registered domains or other services. Please identify each service you wish to cancel.

15. Data after cancellation

You must export any website files, email and other data you wish to keep before your service ends. Contact us beforehand if you need assistance.

After the service ends, its data may be removed from active systems. Residual copies may remain in offline server backups temporarily, but will be removed within three months of the service ending, unless retention is required by law.

Backup retention is not an extension of your service or a guaranteed recovery period. Recovery may not be available; any assistance and charges will be agreed before work begins.

This deletion period applies to hosted service data. Billing, transaction and other business records are retained separately where required by law.

16. Overdue accounts and ending services

If payment is overdue, we will contact you and normally provide reasonable notice and an opportunity to pay or discuss the issue before suspending a service.

If a genuine billing dispute is raised promptly, we will investigate it and discuss how the affected service will be handled while it is reviewed.

We may end a service for a material breach that is not remedied after reasonable notice, or where continued supply would be unlawful or create an urgent and serious risk.

If we discontinue a service for business reasons, we will provide reasonable notice, reasonable cooperation with a transfer and a refund of unused prepaid fees for the service we will no longer supply.

17. Your content and intellectual property

You retain your rights in content you provide to us.

You give us permission to store, copy, transmit and otherwise handle that content only as reasonably needed to supply the agreed service, follow your instructions and meet legal obligations.

We retain rights in our existing branding, tools and other materials. Ownership and licensing of commissioned work will be set out in the relevant quote or project agreement.

18. Privacy

We handle personal information in accordance with our Privacy Policy and applicable law.

Supplying services may require us to share relevant information with payment processors, registrars, hosting providers and other service providers. The Privacy Policy explains our handling practices and how to contact us about privacy matters.

19. Problems and complaints

Please contact us first if something is wrong. Include enough information for us to identify your account and understand the issue.

We will investigate, explain the outcome and discuss an appropriate remedy where required.

You may also seek assistance from a relevant consumer protection body or use an applicable domain dispute process. Nothing in these terms prevents you from exercising those rights.

20. Changes to these terms

We may update these terms to reflect changes to our services, business operations or legal requirements.

The version agreed when you purchase continues to govern that purchase, subject to any changes lawfully made under your agreement. We will provide reasonable advance notice of material changes affecting an ongoing service and explain your options.

21. Governing law

These terms are governed by the laws of New South Wales, Australia.

Nothing in this clause restricts a right you have to bring a matter before a court or tribunal with jurisdiction under applicable law.

22. Contact us

HypeID

Secret Lair Labs (Evil) Pty Ltd

ABN 98 607 247 923

Email: help@hypeid.com

Phone: 1300 497 343 or (02) 8379 8899

Post: PO Box 168, Panania NSW 2213

Last updated 11 October 2026.