FAQ
Questions people ask.
If yours isn’t here, call us or drop us a line.
Websites & business projects
Can you build a website for my business?
Yes. We build clear, fast WordPress sites for businesses. Tell us what you do and what you want the site to achieve, and we will tell you what is involved and quote it before anything starts.
I already have a website. Can you refresh it?
Often, yes. We look at what you have first, then tell you honestly whether a refresh or a rebuild makes more sense. If you have a current site, give us the address in the enquiry form.
What do I need to have ready?
Not much to start with. An enquiry is enough. We will talk through the content the site needs, such as wording, photos and logos, who will provide it and what state it is in, and agree that before we quote.
Who owns the website and domain, and who has access?
We cover this at the start and confirm in each quote who owns and controls what: the domain registration, the hosting and the site logins. That way nothing is ambiguous. If you have a preference, tell us at the outset.
What does website care involve?
Keeping a site updated, backed up and working. Exactly what is included is agreed with you for each site, so it fits what the site needs. We do not publish fixed packages.
What is enquiry capture?
A contact form that sends enquiries somewhere they will not get lost, and straightforward connections to tools you already use. If a connection is more involved, we will say so and quote it separately.
How do quotes work?
We ask questions, then quote the job before any work starts. Nothing begins until you have agreed to it. We do not publish a price list because jobs vary.
Can you design a logo or brand?
We offer brand concepts and starter identities for agreed digital uses. Print and signage artwork is scoped and quoted separately, and it does not include trademark searches or clearance.
Personal & family email
What is personalised email?
Email on a domain that carries your own name, family name or business name, instead of a generic free-provider address.
Do I need to already own a domain?
No. We can help you find and register one, or use one you already have.
Can I keep my Gmail or Outlook mail?
Yes. We can move your existing mail across, or set things up so old addresses forward to the new one while everyone catches up.
Does it work on my phone?
Yes. It works on iPhone, Android, laptops and in a web browser.
Can the whole family have addresses?
Yes. One domain can carry as many family mailboxes as you like, each with its own inbox.
Can you do it for my business?
Yes. We can set up business email, and help with a website in the same project if that would be useful.
About hypeID
How much does it cost?
It depends on the job. Tell us what you need and we’ll quote it before anything starts.
Who runs hypeID?
hypeID is a business name of Secret Lair Labs (Evil) Pty Ltd, a Sydney company and a subsidiary of Bailey Sierra Pty Ltd. You can ring us on 1300 HYPEID (1300 497 343) or (02) 8379 8899.