FAQ
Questions people ask.
If yours isn’t here, call us or drop us a line.
DIY websites, branding & AI guidance
Can you help me create my own website with AI?
Yes. Our focus is helping you do more yourself: a defined AI setup and guided session around an agreed goal, such as planning pages, improving wording or exploring a design. It is not a done-for-you website build.
Can I work on an existing website or brand?
Yes. Bring your existing site, logo, wording or examples. We agree a useful focus for the session and help you learn how to explore improvements with AI. Publishing changes or technical work is scoped separately.
What do I need to have ready?
Bring an idea of what your business does and what you want to create. Existing wording, images and examples help. We confirm the tool and account requirements before your session; you use your own account.
Who owns the website and domain, and who has access?
We cover this at the start and confirm in each quote who owns and controls what: the domain registration, the hosting and the site logins. That way nothing is ambiguous. If you have a preference, tell us at the outset.
What does website care involve?
Keeping a site updated, backed up and working. Exactly what is included is agreed with you for each site, so it fits what the site needs. We do not publish fixed packages.
What is enquiry capture?
A contact form that sends enquiries somewhere they will not get lost, and straightforward connections to tools you already use. If a connection is more involved, we will say so and quote it separately.
How do quotes work?
We agree the goal, setup tasks, guided session length, inclusions and price before you book. Extra sessions, ongoing help and work done for you are quoted separately. AI subscriptions, hosting, domains and other third-party costs are separate unless explicitly included. Hosting plans and domains have listed prices on our hosting and domains page.
Can I use AI to explore a logo or brand?
We can guide you through exploring logo concepts, colours, wording and visual directions with your AI. You review and refine the ideas yourself. Trademark searches, legal clearance and production-ready print or signage artwork are not included; specialist finishing work is agreed separately.
Personal & family email
What is personalised email?
Email on a domain that carries your own name, family name or business name, instead of a generic free-provider address.
Do I need to already own a domain?
No. We can help you find and register one, or use one you already have.
Can I register a .au domain without an ABN?
Yes, if you are an Australian citizen or permanent resident: a .id.au or .au name can be registered in your own name. A .com.au or .net.au name is for businesses, so it needs an ABN, ACN, registered business name or Australian trade mark.
Can I keep my Gmail or Outlook mail?
Yes. We can move your existing mail across, or set things up so old addresses forward to the new one while everyone catches up.
Does it work on my phone?
Yes. It works on iPhone, Android, laptops and in a web browser.
Can the whole family have addresses?
Yes. One domain can carry as many family mailboxes as you like, each with its own inbox.
Can you do it for my business?
Yes. We can set up business email, and help with a website in the same project if that would be useful.
About hypeID
Can I order hosting and a domain online?
Yes. Choose a plan and a domain in our order builder. A new .com or .net goes to secure checkout. Australian (.au) names, transfers and domains you keep elsewhere are saved for review, and we confirm the next steps with you before taking payment. Sending an enquiry does not place an order.
How much does it cost?
Hosting is billed monthly and domains are billed per year, with prices listed on our hosting and domains page (GST included). AI setup and guided sessions are quoted for an agreed scope and session length. Ongoing help is available separately.
Who runs hypeID?
hypeID is a business name of Secret Lair Labs (Evil) Pty Ltd, a Sydney company and a subsidiary of Bailey Sierra Pty Ltd. You can ring us on 1300 hypeID (1300 497 343) or (02) 8379 8899.